We all have a bad day at work every now and then and today I had one of them and fucked up royally. It was a fuckup that ended up costing 328 cell phone users approximately 16000 Norwegian kroner, or roughly 2700 USD, pulled from their pre-paid accounts or added to their post-paid bill. It should not bother any of them too much, the pre-paid customers will get a refund shortly and the post-paid users will never see the expense on their bills. But I totally understand their frustration. Who like to be billed for something they didn’t buy or order? Not me.
The really annoying thing about this is that everyone got a text message - a premium MT to use the correct technical terms - when it happened, making it pretty obvious that something had gone amiss somewhere. And that something could have been avoided if I had been paying closer attention to some logs.
But if I look at the big picture, I think I can sum it up like this: My name is Vegard and I sometimes fuck up. Like the rest of you.
vegard at vegard dot netwith your input. You can also use any of the other points of contact listed on the About page.
|2007-06-07 19:30 CET|